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Eva: your AI assistant on WhatsApp, Instagram and TikTok
Eva is the AI assistant in EvaCore that answers your customers on WhatsApp, Instagram and TikTok, qualifies them, searches your listings, books viewings on WhatsApp and hands the chat to your staff. One WhatsApp number and one account each on Instagram and TikTok are included in both plans, and conversations count against the allowance. Your staff still negotiate and close.
Eva is not a replacement for your team; she is a first line that works all day. When a customer writes at 3 am or while you are at a viewing, Eva answers in your office's tone, asks about the purpose, budget and district, shows what fits from your listings and, on WhatsApp, books a viewing on your agent's calendar. If the customer gets angry or asks for a person, she stops and alerts your staff.
Eva works on different channels under different rules, and the table below shows them. On WhatsApp she answers text and voice and uses the search, booking and handoff tools. On Instagram and TikTok she answers direct messages and replies to comments with a general text inviting the person to message you privately, and each platform has its own limits set by the platform, not by EvaCore.
Your office stays in control: a switch for each surface (WhatsApp, Instagram messages, Instagram comments, TikTok messages, TikTok comments) and a schedule of working hours. Conversations count against your plan allowance, which is 3,000 on Solo and 15,000 on Agency, after which extra conversations are available by contacting our team. The owner can also hide Instagram from the whole office with one switch.
Around these channels sit the tools that give Eva what she needs: property search, viewing bookings, handoff to staff, memory and summaries, and public profile chat, all included in both plans; voice replies, speed-to-lead calls and the WhatsApp control channel are monthly add-ons our team switches on for those who request them.
Eva: AI on every channel
Details
- Extra AI conversations
- Extra WhatsApp number
- Per-channel AI switches and schedule
- Eva property search
- Viewing bookings
- Handoff to staff
- Eva memory and conversation summaries
- Public profile chat
Extra AI conversations
Extra conversations available, contact us
Extra conversations are AI conversations beyond what your plan allows in a month. They are available by contacting our team and are not something you add yourself from this page. The plan allowance is 3,000 conversations on Solo and 3,000 per seat on Agency, and Eva's replies on WhatsApp, Instagram and TikTok count toward it. At the limit Eva stops replying and customer messages stay saved in the inbox, and your team carries on by hand. If your office goes over every month, contact us and we will arrange the extra allowance. Asking for more happens only by contacting our team, not from the pricing page or your dashboard.
- What happens if the month's conversations run out?
- Eva stops replying and the customer's message stays saved in the inbox. On WhatsApp the customer gets one notice every 24 hours that the office will serve him directly.
Extra WhatsApp number
SAR 99 / number / month
An extra WhatsApp number is a number that one of your employees links as his own, alongside the office number included in both plans, so his customers reach him directly. The employee links it from his own account by scanning a QR code, and the number stays on the WhatsApp Business app on his phone. Eva replies from his number using the office's settings, and customers on his number are assigned to him. The owner can hide the company number from employees so each sees only his own. The add-on is chosen in a quantity from 1 to 20 at sign-up and activated for your office by our team, and broadcasts, ad-lead welcomes and approved templates go out from the office number, not from employees' numbers.
- Do employees see their colleagues' number chats?
- No, the chats on an employee's number belong to him and the account owner only. The One number per employee switch also hides the company number from them, so each employee sees only his own number and chats.
Per-channel AI switches and schedule
Included
Per-channel AI switches are a setting on the Eva settings page that decides where Eva answers and when. Each channel has its own switch: WhatsApp, Instagram DMs, Instagram comments, TikTok DMs and TikTok comments, on top of the master Auto-reply switch. Each switch saves the moment you flip it and only the office owner can change it. When off, Eva stays silent but the message is still saved and shown in the inbox. The working-hours schedule has three modes: always on, rest during office hours, or work only in set hours, with two shifts a day in Riyadh time, and it applies to messages, not to public replies on comments.
- What happens to customer messages when I switch a channel off?
- The message stays saved and visible in the inbox, but Eva does not reply. Your team answers, and one switch turns her back on.
Eva property search
Included
Eva property search is a tool that lets Eva search your office's real inventory and show the customer what matches their request inside the chat. Eva understands the purpose (sale or rent), property type, one or several districts, the city, a minimum number of bedrooms and a maximum price. She shows up to five listings per search and says how many matched when there are more. If nothing matches, she shows what the same area has as a clearly labelled alternative, and never invents a listing. She states the advertising licence number when you have recorded one, and never makes one up. Only available listings appear. Our team switches the tool on for your office, and it is included in both plans.
- Will Eva show listings that are not in my inventory?
- No, she shows only your office's available listings. She does not state features your listing text does not mention, and says when a detail is not on file.
Viewing bookings
Included
Viewing bookings is a tool that lets Eva put a viewing on your agent's calendar and send the customer the confirmation inside the WhatsApp chat. Eva books a listing she actually discussed with the customer at a specific time, and follows the agent's booking settings: working days and hours, slot length, minimum notice, booking window and daily limit. The defaults are Sunday to Thursday, 9 am to 6 pm Riyadh time, in 30-minute slots. The customer receives a WhatsApp message with the confirmation, the location recorded for the listing and a reschedule link, and an email if they gave one. Eva never says a viewing is booked before it has actually been written to the calendar.
- Where do I change booking days and hours?
- In each agent's My settings, which hold working days, notice and the daily limit. Eva always books within what is set there and in a free slot that does not clash with another booking.
Handoff to staff
Included
Handoff to staff is a tool that makes Eva stop her automatic replies and alert the agent when a customer needs a person. Eva hands the conversation over if the customer is angry or complains, asks to speak to someone in charge, mentions difficulty reading, or raises a legal dispute. She pauses automatic replies for that customer, records the request on their file and sends a WhatsApp alert to your alert number. If the alert fails, you get an email instead. The same customer triggers an alert at most once every 30 minutes and three a day. Eva does not promise a specific call-back time, and your staff stay in charge.
- How do I give the chat back to Eva after a handoff?
- You return the conversation to Eva yourself from the shared inbox; the pause stays in place until you do. Handed-over requests show in your notifications as asked to speak to a human.
Eva memory and conversation summaries
Included
Eva memory and conversation summaries are a feature that lets Eva remember what a customer said in earlier chats and writes your staff a summary they read at a glance. Eva reads the last ten messages directly, and what came before reaches her as a short note of at most 1,200 characters, treated as background and not instructions, with the customer's newest words taking priority. The summary is written once a chat has been quiet for ten minutes, in three to six lines, with the budget, areas, property type, stage and next step. Summaries are written for WhatsApp, Instagram and TikTok, but the summary note reaches Eva on WhatsApp only; on Instagram and TikTok she draws on the customer's earlier messages in the same chat.
- Where do my staff see the summary?
- Under Conversation summary in the shared inbox, and under Conversation summary (Eva) on the lead's file, with a Refresh summary button. No phone number is written into a summary.
Public profile chat
Included
Public profile chat is a feature on your agent's public page where a visitor talks to Eva directly about that agent's listings. Eva answers only from the agent's available listings, looking at up to 20 of them in each reply, and never invents a listing or a price. If the visitor gives a name and number, they are saved as a pending lead with the source Public profile chat, and the agent gets a notification to confirm it. Each visitor has a limit on requests per minute. The agent can hide it with the Show Eva AI Chat switch in their settings, after which the public profile does not answer. The chat does not book a viewing itself; the booking widget on the page is a separate switch.
- Can a visitor fill my leads with fake numbers?
- There are safeguards: a request limit per visitor, at most 10 new leads a day per address, and the lead is saved as pending with an unverified name for you to confirm before relying on it.
Eva on each channel: accounts, price, what she does and the limits
| TikTok | |||
|---|---|---|---|
| Included accounts | One WhatsApp number | One Instagram account | One TikTok account |
| Extra account price | SAR 99 / number / month | SAR 49 / account / month | SAR 49 / account / month |
| What Eva does | Answers text and voice messages, qualifies the customer, searches your listings, books viewings and hands over to staff. | Answers direct messages in Eva's same tone with the same price checks, replies publicly to a comment, then messages the commenter once. | Answers direct messages through the same path and replies publicly to a comment with a text that invites a DM. |
| Voice replies | Yes, with the Voice replies add-on | No | No |
| Comments | Not applicable | A fixed, reviewed public reply, then one private message that is never repeated per comment | A public reply only; no private message follows the comment |
| Before you connect | Connect the number by scanning the QR code from the WhatsApp Business app. Approve chat-history sharing to import the last 6 months; it is offered at connect time only. | A Business or Creator account linked to a Facebook Page. | A TikTok Business account; personal accounts cannot receive messages. |
| Limits | Conversations count against the plan allowance. | Eva answers a customer's message or comment and never starts a conversation on her own. | At most ten messages within 48 hours of the customer's last message, and Eva never starts a conversation. When the limit is reached the chat goes to staff. |
| Switches | One switch | Two switches: messages and comments | Two switches: messages and comments |
Limits and fair use
- Eva helps and does not replace your staff. Price negotiation, closing and complex viewing decisions stay with your team.
- Eva answers someone who messaged your office or commented, and never starts a conversation on her own on Instagram or TikTok. Messages your office sends first, such as templates, broadcasts and speed-to-lead calls, are separate features your office switches on.
- WhatsApp template fees are billed by Meta directly to your office's own WhatsApp account; EvaCore never charges them.
- Conversations count against the plan allowance, after which extra conversations are available by contacting our team.
- The platform currently runs on servers in the United States, and AI processing takes place outside the Kingdom. In-Kingdom hosting is available on request by quote.
- Instagram and TikTok are governed by those platforms' own terms, including TikTok's message limits, and these terms can change.
Frequently asked questions
- How many accounts come with the plan?
- Every plan includes one WhatsApp number, one Instagram account and one TikTok account. You add more numbers and accounts at a fixed price per add-on, shown in the table above and on the pricing page.
- Can Eva start a conversation with a customer on Instagram or TikTok?
- No, Eva never starts a conversation on Instagram or TikTok. On Instagram she answers the message or comment, and on TikTok she answers the message within the platform's limits, because the window opens when the customer writes.
- Can I switch Eva off on just one channel?
- Yes, each surface has its own switch: WhatsApp, Instagram messages, Instagram comments, TikTok messages and TikTok comments. When one is off, messages still reach the inbox; only Eva goes quiet.
- What does Eva do when a customer wants a person?
- She stops her automatic replies to that customer, records the request on their file and alerts your office's alert number. The pause stays in place until you return the chat to her from the shared inbox.
- Does Eva remember a customer from an earlier chat?
- Yes on WhatsApp: she receives a short note drawn from the summary of their earlier chats, as background. On Instagram and TikTok summaries are written for your staff, and Eva draws on the customer's earlier messages in the same chat.
- Can Eva phone customers?
- Yes, through the Eva speed-to-lead calls add-on. She phones a new lead from the website form, launch day or broker portal after their consent, and does not call WhatsApp or Instagram leads.