Do I need a new number to run Eva on WhatsApp?

No, you link your existing office number and it stays on the WhatsApp Business app on your phone. You scan a QR code from the phone that holds the number, and if the number is linked to another provider you disconnect it there first in WhatsApp Business settings.

What happens if I reply to a customer from my phone?

Eva stops answering that chat for 60 minutes by default after your last reply. The WhatsApp Business app's automatic greeting and away messages do not stop her, because the system is built to tell them apart from a staff reply.

How do I take a chat from Eva and hand it back?

Press Take over inside the chat in the inbox and Eva stops; sending a reply from the inbox also stops her until you hand the chat back. Then press Return to Eva and she answers the message that arrived while you held the chat and nobody answered.

Can Eva reply only outside office hours?

That is your choice, as the default is round the clock. In Eva settings you can have her rest during office hours or work only in set hours, with up to two shifts a day, in Riyadh time.

What does the customer see when the plan's conversations run out?

Eva stops and the customer receives one Arabic notice every 24 hours saying the office will contact him directly. His message stays saved in the inbox, and your team can answer manually.

Can I switch Eva off on WhatsApp but keep her on Instagram?

Yes, each channel has its own switch on the Eva settings page, saved the moment you flip it. With WhatsApp off, messages are still saved and shown in the inbox and your team answers them.

Last updated 2026-10-04

Eva on WhatsApp: your AI assistant for incoming customers

Eva on WhatsApp is an AI assistant that answers your office's customers in WhatsApp chats, replies to the enquiry, qualifies the request and hands the interested customer to your team. She works from your own number, linked with a QR code, and her replies count toward your plan's conversations. It is included in both plans; staff still run viewings.

Included

Create your workspace

What is it?

Eva reads each customer message and replies in the language the customer wrote in, Arabic or English, with the name and tone you set on the Eva settings page. She records a new customer as a lead in your system, asks what she needs to qualify the request, and stops when your staff take the chat over. Every conversation stays visible in your team's inbox.

Who is it for?

An office that gets WhatsApp enquiries in the evening and on days off and does not want any request to go unanswered.
A solo broker who wants someone to reply while he is at a viewing or in a meeting.
A multi-agent office where each agent should receive a qualified customer, not just a bare greeting.
An owner who wants Eva to cover the nights only, while the team answers in working hours.

What problem does it solve?

A message that arrives after hours sits unanswered until morning, and the customer may already have written to another office.
Staff spend their time on repeated questions about area and budget instead of viewings.
Customer requests scatter across employees' phones with no clear record in the system.
A fixed auto-reply cannot understand the customer's question and makes him feel he is talking to a machine.

How it works, step by step

Open the WhatsApp setup page as the office owner and press the Connect WhatsApp Business button.
Scan the QR code from the phone that holds the office number in the WhatsApp Business app; the number stays on the app as it is.
On the confirmation screen, approve sharing your chat history if you want the last 6 months imported; WhatsApp only allows this at link time.
Set the assistant's name, tone and what your office sells in Eva settings, and check that the WhatsApp switch is on.
A customer messages your number, the chat appears in the inbox and Eva starts replying, with a typing indicator and a short pause that mimics a person typing.
Eva records the customer as a lead and collects the request type, area and budget, within the tools your plan enables.
If the customer asks for a person, or you start replying yourself, press Take over in the chat and Eva stops.
When you are done, press Return to Eva and she answers the last message that arrived while you held the chat.

What is included

Automatic replies on WhatsApp from your office number, with a name and tone you choose.
Replies in the language of the customer's message; the settings language is used only when the message does not reveal one.
Every message saved in the inbox even while Eva is paused, with the customer recorded as a lead when the message names a property type, area or purpose.
A typing indicator and a delay between 1.5 and 6 seconds depending on the length of the reply.
Eva stands down automatically for 60 minutes by default after you answer the same chat from your phone.
Take over and Return to Eva buttons on every chat in the inbox.
A Message templates page to create templates and submit them for WhatsApp review.

Limits and fair use

Eva's replies count toward your plan's conversations: 3,000 a month on Solo, and 3,000 per seat on the Agency plan.
At the limit Eva stops replying, the message stays saved in the inbox, and the customer gets one notice every 24 hours that the office will serve him directly.
Once 24 hours pass since the customer's last message, a chat can only be reopened with a template approved by WhatsApp.
Eva does not write prices or promises that your own data does not support; what you have not entered in settings or listings, she does not state.
Extra tools such as property search, viewing bookings and handoff to a person are switched on by our team according to your plan.
Eva helps and does not replace your staff: viewings, negotiation and closing stay with your team.
Only the office owner can change Eva's settings or link the number.

Price and what others bill you

Item	Price	Billed by
Eva on WhatsApp	Included	EvaCore
Extra AI conversations	Extra conversations available, contact us	EvaCore
Extra WhatsApp number	SAR 99 / number / month	EvaCore

What others bill you

WhatsApp template fees are billed by Meta to your office's own WhatsApp account; EvaCore never charges them.
An Eva reply within 24 hours of the customer's message needs no template.

Annual billing is ten months' money for twelve months of service. Pricing

Frequently asked questions

Do I need a new number to run Eva on WhatsApp?: No, you link your existing office number and it stays on the WhatsApp Business app on your phone. You scan a QR code from the phone that holds the number, and if the number is linked to another provider you disconnect it there first in WhatsApp Business settings.
What happens if I reply to a customer from my phone?: Eva stops answering that chat for 60 minutes by default after your last reply. The WhatsApp Business app's automatic greeting and away messages do not stop her, because the system is built to tell them apart from a staff reply.
How do I take a chat from Eva and hand it back?: Press Take over inside the chat in the inbox and Eva stops; sending a reply from the inbox also stops her until you hand the chat back. Then press Return to Eva and she answers the message that arrived while you held the chat and nobody answered.
Can Eva reply only outside office hours?: That is your choice, as the default is round the clock. In Eva settings you can have her rest during office hours or work only in set hours, with up to two shifts a day, in Riyadh time.
What does the customer see when the plan's conversations run out?: Eva stops and the customer receives one Arabic notice every 24 hours saying the office will contact him directly. His message stays saved in the inbox, and your team can answer manually.
Can I switch Eva off on WhatsApp but keep her on Instagram?: Yes, each channel has its own switch on the Eva settings page, saved the moment you flip it. With WhatsApp off, messages are still saved and shown in the inbox and your team answers them.

Related products

Per-channel AI switches and scheduleTurn Eva on or off per channel and set her working hours.Extra WhatsApp numberA second and third number for your staff. The first is included.Extra AI conversationsOnce your plan's conversations are used, each extra one is billed.Shared inbox, takeover and AI copilotEvery conversation in one place; step in any time with Eva's suggestions.Voice repliesEva answers voice notes with a voice note.