Can Eva message someone who commented on a video?

No, TikTok does not let businesses start a chat and offers no direct message after a comment. Eva replies publicly to the comment and points the author to messages, and her replies begin once he writes to you.

What happens when the 10-message cap is reached?

Eva stops replying in that chat and it shows that the TikTok limit of 10 messages in 48 hours was reached. Your staff continue replying from your TikTok account directly.

Why does the status say Connected with messages paused?

It appears when TikTok rejects messages because the account is not a Business account. Convert the account to a Business account, then reconnect it from the integrations page.

Do TikTok comments follow the working-hours schedule?

No, the schedule applies to messages on WhatsApp, Instagram and TikTok, while public replies on comments do not follow it. The TikTok comments switch in Eva settings turns comment replies off entirely.

How do I add a second TikTok account?

An extra account is an add-on whose quantity, from 1 to 20, you choose at sign-up; our team activates and connects it with you, and its price appears in this page's price table. The first account is included in both plans.

What do I see for each video?

The Posts tab shows each post's comment count and the number of customers who came from it, with a Take over button to stop Eva on its comments. The All activity list shows replies, what you wrote and what Eva wrote.

Last updated 2026-10-04

Eva on TikTok: replies to DMs and comments

Eva on TikTok is an AI assistant that answers your office account's direct messages and replies publicly to comments on your videos, within TikTok's rules: a business cannot start a chat, and may send at most 10 messages within 48 hours. One business account is included in both plans, and extra accounts are an add-on you choose at sign-up.

Included

Create your workspace

What is it?

You link a TikTok Business account from the Connect Your Channels page, and its chats and comments appear on the TikTok page of your dashboard. Eva answers the customer who wrote to you first, counts her messages inside TikTok's window, and hands the chat to your staff when the window or the cap runs out.

Who is it for?

An office that posts property and project video tours on TikTok and receives enquiries in messages.
A broker who does not want to lose a message from a customer who came off a video that took off overnight.
An office with two TikTok accounts, for two projects or brands, that needs an extra account.
A team that wants TikTok enquiries in the same dashboard as WhatsApp and Instagram.

What problem does it solve?

A TikTok message waits a day and the reply window granted to the office closes.
An office cannot start the chat, so every lost message is an opportunity that cannot be recovered.
Comments on videos pile up with no public reply pointing their authors to messages.
TikTok's message cap can run out without staff noticing, and the send then fails.

How it works, step by step

Open the Channel connection page as the office owner and check that your account is a TikTok Business account; personal accounts cannot receive messages through this link.
Press Connect TikTok and approve on the consent screen; once the link succeeds, auto-reply is switched on for the account.
Set the TikTok DMs and TikTok comments switches on the Eva settings page.
A customer messages your account, the chat appears on the TikTok page and is recorded as a new customer, and Eva replies.
Someone leaves a top-level comment on a video and Eva answers publicly with reviewed text inviting them to message you.
Eva counts her replies since the customer's last message, and at the tenth within 48 hours she stops and the chat shows that the TikTok limit was reached.
Press Take over the chat to reply yourself and Eva stops, then Return Eva to bring her back.
If the link drops, the page shows Connection lost, reconnect; press Reconnect TikTok.

What is included

One TikTok Business account included in both plans, and each extra account at SAR 49 / account / month per account, in a quantity from 1 to 20 that you choose at sign-up, which our team activates and connects for you.
Eva's message replies run through the same safety checks as WhatsApp and Instagram, including the price guard.
A public reply to the top-level comment using reviewed text that points the author to direct messages.
TikTok's window counted inside the reply flow: 10 messages within 48 hours of the customer's last message.
A TikTok page with Chats and Posts tabs, and comments and customers per post.
Take over and Return Eva buttons for a chat and for a whole post.
An account status display: Connected, Connected with messages paused, or Not connected.

Limits and fair use

TikTok does not let an office start a chat; Eva only answers someone who wrote to you first, within 48 hours of his last message.
The cap is 10 messages from your account within 48 hours, and at the cap Eva stops and your staff continue from the TikTok account directly.
A single message carries text or an image, not both, and if both are sent the image goes and the accompanying caption is dropped.
There is no automatic direct message after a comment on TikTok; the reply is public only, and the customer opens the chat.
A personal account cannot receive messages; a Business account is required, and if TikTok rejects it the status shows messages paused.
Eva's replies count toward the plan's conversations, and the working-hours schedule applies to messages, not to public replies on comments.
Eva helps and does not replace your staff: negotiation, viewings and closing stay with your team.

Price and what others bill you

Item	Price	Billed by
Eva on TikTok	Included	EvaCore
Extra TikTok account	SAR 49 / account / month	EvaCore

Annual billing is ten months' money for twelve months of service. Pricing

Frequently asked questions

Can Eva message someone who commented on a video?: No, TikTok does not let businesses start a chat and offers no direct message after a comment. Eva replies publicly to the comment and points the author to messages, and her replies begin once he writes to you.
What happens when the 10-message cap is reached?: Eva stops replying in that chat and it shows that the TikTok limit of 10 messages in 48 hours was reached. Your staff continue replying from your TikTok account directly.
Why does the status say Connected with messages paused?: It appears when TikTok rejects messages because the account is not a Business account. Convert the account to a Business account, then reconnect it from the integrations page.
Do TikTok comments follow the working-hours schedule?: No, the schedule applies to messages on WhatsApp, Instagram and TikTok, while public replies on comments do not follow it. The TikTok comments switch in Eva settings turns comment replies off entirely.
How do I add a second TikTok account?: An extra account is an add-on whose quantity, from 1 to 20, you choose at sign-up; our team activates and connects it with you, and its price appears in this page's price table. The first account is included in both plans.
What do I see for each video?: The Posts tab shows each post's comment count and the number of customers who came from it, with a Take over button to stop Eva on its comments. The All activity list shows replies, what you wrote and what Eva wrote.

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