Which kind of Instagram account can be linked?

A Business or Creator account connected to a Facebook Page. The Instagram card on the integrations page shows this requirement before you link, and an ordinary personal account does not qualify.

How does Eva handle a comment asking for the price?

She replies publicly with reviewed text that invites the commenter to message you directly, without quoting any price. Then she sends a direct message asking about the request type and district, and gives details only inside that chat.

Does Eva send more than one direct message to a commenter?

No, Instagram allows a single direct message per comment, and the attempt is recorded before it is sent so it cannot repeat. After that the chat continues if the customer replies.

How do I know which post brought me customers?

On the Instagram page open the Posts tab, which shows each post's comment count and the number of customers who started from it. Each post has a Take over button to stop Eva on its comments.

How do I add a second Instagram account?

An extra account is an add-on whose quantity, from 1 to 20, you choose at sign-up; our team activates and connects it with you, and its price appears in this page's price table. The first account is included in both plans at no add-on.

Can I hide Instagram from my staff?

Yes, the Hide Instagram from everyone switch on the team page removes the channel from the whole office, owner included. Nothing is deleted, and TikTok is unaffected even though it shares the same tables.

Last updated 2026-10-04

Eva on Instagram: your DMs and post comments

Eva on Instagram is an AI assistant that replies to your property account's direct messages and handles comments on your posts, then records the interested customer in your system. One Instagram account is included in both plans, and each extra account is an add-on you choose at sign-up. Your staff can take over any chat whenever they like.

Included

Create your workspace

What is it?

You link an Instagram Business or Creator account that is connected to a Facebook Page, and its messages and post comments appear on the Instagram page of your dashboard. Eva answers messages through the same safety checks she uses on WhatsApp, replies to a comment in public with short reviewed text, then opens a direct message with the commenter.

Who is it for?

An office that posts listings and project photos on Instagram and gets customers from comments and messages.
A broker who wants to know which post actually brought him customers.
An office with more than one Instagram account, for different brands or projects, that needs an extra account.
A team that wants message handling in one system rather than inside the Instagram app alone.

What problem does it solve?

A comment like "how much?" under a post goes unanswered, and the commenter goes to another office.
Direct messages pile up in the Instagram app and never reach the lead records.
A public reply that quotes prices stays visible to everyone and cannot be taken back the way a direct message can.
The office cannot tell which posts bring customers and which bring only comments.

How it works, step by step

Open the Channel connection page as the office owner and check that your account is a Business or Creator account linked to a Facebook Page.
Press Connect Instagram and approve on the hosted consent screen; once the link succeeds, auto-reply is switched on for the account.
Set the Instagram DMs and Instagram comments switches on the Eva settings page as you prefer.
A customer messages your account, the chat appears on the Instagram page and is recorded as a new customer, then Eva replies.
Someone leaves a top-level comment on a post and Eva answers publicly with reviewed text that invites them to message you directly.
Eva sends the commenter one direct message asking whether they are buying or renting and in which district.
Open the Posts tab to see, for each post, its number of comments and the number of customers it brought.
Press Take over the chat to reply yourself, or Take over on a post to stop Eva on its comments, then Return Eva whenever you like.

What is included

One Instagram account included in both plans, and each extra account at SAR 49 / account / month per account, in a quantity from 1 to 20 that you choose at sign-up, which our team activates and connects for you.
Eva's direct-message replies run through the same safety checks as WhatsApp, including the price guard.
A public reply to the top-level comment using reviewed text that rotates between four Arabic and three English wordings, with no price or property detail.
One direct message per comment, which lands in message requests if the commenter does not follow the account.
Photos sent by link in replies, as PNG or JPEG up to 8 MB.
A Posts tab with comments and customers per post.
An owner switch on the team page, Hide Instagram from everyone, to remove the channel from the office.

Limits and fair use

Linking needs a Business or Creator account connected to a Facebook Page, and only the office owner can do it.
The direct message after a comment is sent once and cannot be repeated or recalled, and Eva does not answer replies inside comment threads or the account owner's own comments.
The public reply is reviewed text, not model-generated, and carries no price; all detail happens in the direct message.
Eva neither sends nor receives voice on Instagram and does not read photos the customer sends; the picture reaches the chat for you to see.
An Instagram customer is identified by account, not by phone number, and no number is recorded until he types one himself.
Eva's Instagram replies count toward the plan's conversations, and the working-hours schedule applies to messages, not to public replies on comments.
Eva helps and does not replace your staff: negotiation, viewings and closing stay with your team.

Price and what others bill you

Item	Price	Billed by
Eva on Instagram	Included	EvaCore
Extra Instagram account	SAR 49 / account / month	EvaCore

Annual billing is ten months' money for twelve months of service. Pricing

Frequently asked questions

Which kind of Instagram account can be linked?: A Business or Creator account connected to a Facebook Page. The Instagram card on the integrations page shows this requirement before you link, and an ordinary personal account does not qualify.
How does Eva handle a comment asking for the price?: She replies publicly with reviewed text that invites the commenter to message you directly, without quoting any price. Then she sends a direct message asking about the request type and district, and gives details only inside that chat.
Does Eva send more than one direct message to a commenter?: No, Instagram allows a single direct message per comment, and the attempt is recorded before it is sent so it cannot repeat. After that the chat continues if the customer replies.
How do I know which post brought me customers?: On the Instagram page open the Posts tab, which shows each post's comment count and the number of customers who started from it. Each post has a Take over button to stop Eva on its comments.
How do I add a second Instagram account?: An extra account is an add-on whose quantity, from 1 to 20, you choose at sign-up; our team activates and connects it with you, and its price appears in this page's price table. The first account is included in both plans at no add-on.
Can I hide Instagram from my staff?: Yes, the Hide Instagram from everyone switch on the team page removes the channel from the whole office, owner included. Nothing is deleted, and TikTok is unaffected even though it shares the same tables.

Related products

Per-channel AI switches and scheduleTurn Eva on or off per channel and set her working hours.Eva on TikTokReplies to DMs and comments on one included TikTok account.Eva on WhatsAppAnswers your customers all day, qualifies them and hands the serious ones to your team.Shared inbox, takeover and AI copilotEvery conversation in one place; step in any time with Eva's suggestions.Leads, pipeline and recyclingEvery lead in its stage, with dormant ones sent back for follow-up.