Last updated
WhatsApp control channel: ask Eva about your office and give orders
The WhatsApp control channel is a feature where a manager messages Eva from their registered number to ask for office numbers and today's viewings, and to order a reminder or a pause on a chat. Owners see the whole office, agents only their own leads. It is a paid monthly add-on our team switches on for your office.
What is it?
You run your office from WhatsApp without opening the dashboard. You send a question or an order to your office number from your own number, Eva recognises you by your number and not by what you write, and she answers from your office's real data. Every fact and every order goes through defined tools, not the model's guesswork.
Who is it for?
- An office owner who wants to ask how many new leads came in today while on the road or in a meeting.
- A sales manager who wants today's and this week's viewings and a team ranking without compiling numbers by hand.
- An individual agent who wants a customer's file by phone number before calling them.
- A manager who wants to pause Eva on a customer, take over personally and hand the chat back, all from a phone.
What problem does it solve?
- The key information is in the dashboard but you only open it at the office.
- Collecting today's numbers means asking the team one by one.
- Urgent orders, such as pausing Eva on an angry customer, need a quick door.
- An assistant that answers with figures of its own is worse than none, so every number must come from the system.
How it works, step by step
- Ask the EvaCore team to switch on the WhatsApp control channel for your office.
- Check the alert number you registered during setup; it is the owner's control number. For an agent, the WhatsApp number registered for them in your team is used.
- Message your office's WhatsApp number from that number. Eva identifies the sender from the number in the signed message and does not trust what the text says about their role.
- Ask for numbers: new leads, conversations, viewings booked, chats currently with staff and hot leads. Choose today, this week (starting Sunday) or this month in Riyadh time.
- Ask for the period's list of viewings, the list of new leads with names and what they asked for, or one customer's file by phone number.
- As owner, ask for the team ranking: leads received, first-response time, viewings and cancellations.
- Give an order: remind me to call the customer on 05… tomorrow at 5, pause Eva on this customer, let Eva reply to them again, or I will take this chat myself.
- Eva answers with a receipt from the system, and every write is recorded in the audit log with who did it, the target and the time.
What is included
- Four read tools: period numbers, period viewings, new leads and a customer file.
- An owner-only tool: the team ranking.
- Three orders: a follow-up reminder, pausing Eva on a customer (or taking the chat over) and returning it to her.
- A reminder that reaches the sender, owner or agent, never a recipient chosen by Eva.
- An audit record for every write with the actor, action, target and time.
Limits and fair use
- The owner sees the whole office. An agent sees only their own leads, calendar and numbers, not the team ranking or office totals, and Eva declines if asked.
- The channel has no order to send a message to a customer. The orders are reminder, pause, resume and taking over a chat.
- Any sentence containing a figure that no tool returned is deleted before the reply is sent, and if nothing is left Eva apologises and asks you to repeat the question.
- Eva runs at most four actions per message, and write orders are limited to ten a minute for each sender.
- A reminder needs the customer's number written in your message and a clear future time, or Eva asks for clarification instead of guessing.
- The channel is on WhatsApp and does not edit your listings, prices or settings. Negotiation and closing decisions stay with you and your team.
Price and what others bill you
| Item | Price | Billed by |
|---|---|---|
| WhatsApp control channel | SAR 2,000 / month | EvaCore |
Annual billing is ten months' money for twelve months of service. Pricing
Frequently asked questions
- Who can use the control channel?
- The owner from the alert number registered for the office, and an agent from the WhatsApp number registered for them in your team. Any other number is treated as an ordinary customer.
- Can an agent see colleagues' numbers?
- No, an agent sees only their own leads, calendar and numbers. The team ranking is for the owner alone, and if an agent asks for it Eva declines without a partial answer.
- How do I know a figure Eva quotes is right?
- Every figure comes from a tool that ran in that same reply. If a sentence carries a number no tool returned, the sentence is removed before sending.
- What happens when I order Eva to pause a customer?
- Eva stops replying to them and the chat goes to a person, the same effect as the take-over button in the shared inbox. You hand it back to Eva with a resume order.
- Can I order Eva to send a message to a customer?
- No, that is not among the channel's orders. Messages are sent from the shared inbox; this channel is for questions, reminders and pausing Eva.
- Are my orders recorded?
- Yes, every write order is recorded in the audit log with who gave it, their role, the action, the target customer and the time.
Related products
Handoff to staffEva hands the conversation to a salesperson at the right moment.Shared inbox, takeover and AI copilotEvery conversation in one place; step in any time with Eva's suggestions.Analytics and performanceResponse time, conversion and lead sources.Roles and permissionsEach employee sees only what is theirs.Audit history with CSVWho did what and when, exportable on demand.