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Growth & messaging: the messages EvaCore sends for you
Growth & messaging is the EvaCore group covering broadcasts, automatic follow-up, viewing reminders, ad-lead welcomes and integrations. Every message that starts a conversation goes through a template WhatsApp approves, from your office number. The group is included in both plans, and Meta's template fees are billed to your own WhatsApp account, not by us.
This group rests on one rule: a customer who has not messaged your office in the last 24 hours can only be reached by WhatsApp with an approved template. So the follow-up, reminder, no-show and welcome templates are submitted to WhatsApp for approval automatically when you connect the number or switch the settings on, while a broadcast is written by the owner and goes to review the moment it is saved. You see each template's status on its page, and nothing goes out before it is approved.
Automatic messaging is set in «إعدادات إيفا» with two switches, owned by the office owner, and all of it stops for anyone who sent «إيقاف», while quiet-lead follow-up also stops at any sign of human involvement, such as a customer asking for a person or an agent writing in the thread. Follow-up and reminders go out between 9 am and 9 pm Riyadh time only, and from the office number, not an employee's.
Integrations bring the requests in: channel connections, importing your office's listings from Aqar, website forms and brochure pages, and Snapchat lead-form ads (by request). In the «Agent growth room» your team sees each day who deserves a reply and gets a matching property suggested with a message ready to send by hand. AI suggests and organises; the agent negotiates and closes.
Growth & messaging
Details
Viewing reminders
Included
Viewing reminders is an EvaCore feature that sends the customer a WhatsApp message from the office number before their viewing, and asks the agent afterwards whether the customer attended. You switch it on in «إعدادات إيفا» with «Viewing reminders and no-shows». The reminder goes to viewings between 1 and 24 hours away that were booked at least 3 hours ahead, once per viewing time, and again if the time is changed. It carries the property name, day and hour, and invites the customer to reply to change the slot. The platform sends only between 9 am and 9 pm Riyadh time and never to someone who opted out. It is included in both plans, and Meta bills the template fee to your own account. Confirming and running the viewing stay with your agent.
- Is a reminder sent if the viewing was booked shortly before it?
- No. A reminder only goes to a viewing booked at least 3 hours ahead, so nobody is reminded of a booking they just made. A cancelled viewing is never reminded.
Listing-to-lead matches
Included
Listing matching is a feature of the «Agent growth room» in EvaCore that shows, for each available property, the leads whose request it fits best, with a WhatsApp message ready carrying the property's details and link. The match weighs city, district, property type, budget, bedrooms and purpose, and only a score of 42 out of 100 or more is shown, for a lead with a mobile number. Up to 4 properties appear, each with up to 3 leads, and the agent presses «Send», which opens WhatsApp with the message ready, then sends it personally. The platform does not send this message automatically when a listing is added, and a match is no promise of an outcome. Included in both plans.
- Does the system send a new listing to matching leads automatically?
- No. The platform suggests the leads and prepares the message, and your agent presses «Send» and sends it from WhatsApp. That keeps the decision with you and nothing goes out without your review.
Growth money-moves page
Included
The money-moves page, called the «Agent growth room», is an EvaCore screen that gathers your leads, listings, messages and viewings into a daily plan: who spoke, what to send, and what the opportunity is worth. It shows four numbers: unread WhatsApp messages, potential fee, ready listings and upcoming viewings. Under «Today's money moves» come up to 6 steps ranked by priority: reply now, complete qualification, send the top-matching property, book a viewing, revive the lead, each with a message ready. The fee is an estimate of 2.5% of active leads' budgets, not a forecast. The screen ranks the 500 most recently updated leads, the four numbers are counted across the whole office, and the decision stays with the agent.
- Is the «potential fee» number a forecast of what the office will earn?
- No. It is an arithmetic estimate of 2.5% of the budgets of active leads whose files are not closed, meant to help you rank priorities. It does not mean the deals will close or that the commission will be that rate.
Which message is sent, when, whether it needs a template, and who pays Meta
| Message | When it is sent | Template needed | Who pays Meta's fee |
|---|---|---|---|
| Broadcast | After the owner writes it and WhatsApp approves it, in batches within the daily cap | Yes, a marketing template per message that WhatsApp reviews | Your office's WhatsApp account at Meta |
| Quiet-lead follow-up | After 12, 24, 48 or 72 hours of silence, 1 to 3 messages at most | Yes, an approved «Are you still interested?» template | Your office's WhatsApp account at Meta |
| Viewing reminder | Between 1 and 24 hours before the viewing, once per viewing time | Yes, the approved reminder template | Your office's WhatsApp account at Meta |
| No-show follow-up | 30 minutes after the agent marks «no-show» | Yes, the no-show template, with the follow-up template as stand-in until approved | Your office's WhatsApp account at Meta |
| Ad or form lead welcome | As soon as the request arrives, unless opted out, and for Snapchat and website forms only with consent, once | Yes, the welcome template, and another if an agent is assigned | Your office's WhatsApp account at Meta |
| Matching-property message | When the agent presses «Send» in the growth room | Does not go through EvaCore templates; opens WhatsApp with the message ready | No template fee from EvaCore |
Limits and fair use
- Everything sent automatically stops for a customer who sent «إيقاف», and quiet-lead follow-up never reaches your own staff's numbers.
- Follow-up and reminders are not sent outside 9 am to 9 pm Riyadh time.
- Broadcasts are owner-only and bounded by your number's daily WhatsApp limit; we assume 250 messages per 24 hours when the limit is not known.
- Follow-up goes from the office number, not an employee's own, and never before its template is approved.
- A Snapchat or website welcome requires the customer's consent to be contacted, and website forms have an hourly welcome ceiling (20 per hour by default).
- A matching-property suggestion carries a match score, is never sent automatically, and guarantees no result.
- Snapchat lead-form ads are available by request only, at no charge.
- WhatsApp template fees are billed by Meta to your own account and we take nothing from them. AI does not replace your agents in negotiating and closing.
Frequently asked questions
- Does EvaCore charge a fee on template messages?
- No. WhatsApp template fees are billed by Meta directly to your office's own WhatsApp account. We only enable the sending, and the group is included in both plans.
- What is the difference between a broadcast and automatic follow-up?
- A broadcast is written by you and sent to an audience you choose, while automatic follow-up goes out on its own to one customer when the rules apply, using a ready template. Both stop for anyone who opted out.
- Do I need WhatsApp connected before using any of it?
- Yes. All automatic messaging leaves from your number connected through Zernio, and nothing is sent before it is connected. Instagram and TikTok are connected from «Integrations» for the channels you use.
- Why does a follow-up not go out right after I switch it on?
- Because the templates are first sent to WhatsApp for approval, and a follow-up does not go before that. The platform also checks conversations every 15 minutes and sends only in the sending hours, 9 am to 9 pm Riyadh time.
- Who can set up the automatic and bulk messages?
- Only the office owner opens «إعدادات إيفا» and sets follow-up and reminders, and only the owner creates broadcasts, because they reach every customer of the office.
- Can a customer receive more than one message for the same reason?
- No. Each automatic message has a record claimed before sending: the welcome once per lead, the reminder once per viewing, the follow-up up to the ceiling you set, and a broadcast once per number in each broadcast. If a send fails or its outcome is unclear it is not retried automatically.