1. Introduction
EvaCore ("we", "our", or "us") operates a B2B SaaS platform providing AI-powered real estate assistant services for agents and agencies in the United States. This Privacy Policy explains how we collect, use, disclose, and protect information when you or your organization uses our platform, including email integration, AI assistant, and CRM features.
2. Information We Collect
- Account information: Name, email address, organization name, and billing details collected during registration.
- Email & communication data: Incoming and outgoing messages processed through your connected email account (Gmail or Outlook) on your behalf.
- CRM data: Lead information, property listings, and notes entered into or generated by the platform.
- Usage data: Log files, page views, and feature interactions used to improve the service.
3. How We Use Your Information
- To provide, operate, and maintain the EvaCore platform.
- To process emails and messages on behalf of our clients using AI models.
- To manage leads and properties in your CRM workspace.
- To send transactional emails and platform notifications.
- To comply with legal obligations.
4. Email & Channel Integration
EvaCore integrates with Gmail, Outlook, and other communication channels you authorize. When you connect your email account, we process messages on your behalf as a data processor to power the Eva AI assistant. You remain the data controller for your clients' personal data. Messages are stored securely and used solely to provide the AI service you have subscribed to.
6. Data Retention
We retain your data for as long as your account is active. Email message logs are retained for 90 days by default. You may request deletion of your data at any time by contacting us.
7. Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and row-level access control. Access to your data is restricted to authorized personnel only.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, rectify, or delete your personal data. To exercise any of these rights, contact us at the address below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on the platform. Continued use after changes constitutes acceptance.